Director, Product Management, Microsoft Product Partnership

ServiceNow is hiring a Director of Product Management to lead product strategy for its Microsoft partnership across the companies’ product stacks. The role owns roadmap alignment, integration delivery, partnership metrics and prioritization, and cross-functional and executive-level coordination.

Responsibilities:

• Set the strategy for and lead technical due diligence, roadmap alignment, and integration delivery across the Microsoft relationship, from qualification through activation-ready handoff to GTM, spanning whichever stack layers are active priorities at a given time, not a fixed set
• Establish and continuously evolve the enterprise view of where ServiceNow's stack and Microsoft's stack intersect, so the organization always has one owner and one point of view on the relationship rather than fragmented, layer-by-layer ownership
• Drive dual-roadmap alignment: translate Microsoft's capability and platform changes into internal roadmap asks, and translate ServiceNow's platform roadmap into Microsoft-facing requirements
• Define and advocate ServiceNow's point of view on how Microsoft's stack complements (rather than overlaps with) our platform, and articulate that positioning clearly to internal and partner stakeholders
• Define success metrics and measure downstream customer-funnel signals (adoption, attach rate, win/loss) across the partnership in partnership with GPC and field, and use them to drive roadmap and investment decisions
• Own prioritization and resourcing recommendations across this broad scope, and decide, with leadership, where to go deep now versus defer. Communicate the rationale clearly
• Shape and recommend leadership-level decisions on deeper strategic engagement with Microsoft (investment, co-sell motions, joint roadmap commitments)
• Track competitive and industry trends across the Microsoft ecosystem, and define the implications and response for partnership strategy
• Lead cross-functional alignment with Engineering, Platform, Product Marketing, and GTM BD across the many teams whose work touches the Microsoft relationship. Represent ServiceNow in executive and strategic customer and partner engagements where Microsoft-specific technical context is needed, without owning the deal

Requirements:

• Demonstrated ability to operate across a wide, multi-layered product scope without needing it reduced to a fixed checklist, with comfort synthesizing a coherent strategy across data, AI, agents, governance, and application-layer partnership work
• 15+ years of experience in enterprise SaaS product management, with working knowledge of key SaaS growth drivers
• Track record of setting multi-year product strategy and influencing decisions at VP and C-level, internally and at partner or customer organizations
• Experience critically integrating AI into product decision-making, workflow design, or technical evaluation of partner solutions
• Experience leading product strategy for technology partnerships, including build-vs-partner analysis, technical due diligence, and integration architecture
• Experience owning business cases for partnership investment, including accountability for outcomes, combining analytical rigor with judgment under ambiguity
• Comfortable operating with dual accountability: influencing an internal roadmap you don't own and a partner roadmap you don't control, across an unusually broad set of stack layers
• Highly collaborative; able to drive alignment and decisions across many internal teams at the senior leadership level without direct authority over the people or teams involved
• Strong written and verbal communication skills; able to represent partnership rationale clearly to both technical and executive audiences, including translating across very different technical domains
• Ability to paint a compelling vision to inspire teams and senior stakeholders across a broad, evolving scope
• Familiarity with the ServiceNow platform and applications portfolio, and the associated competitive/partner landscape, is a plus
• Broad familiarity with Microsoft's AI, data, and agent product ecosystem is a strong plus. Depth in a few areas plus fluency across the rest is more valuable here than deep expertise in only one
• Hands-on product management experience with AI-powered or AI-enabled enterprise software is a strong plus