Staff Site Reliability Engineer - Federal

ServiceNow is an AI platform company that brings together data, workflows, and AI to help organizations work more efficiently. The Staff Site Reliability Engineer will support US Public Sector customers by maintaining and improving the reliability, scalability, performance, observability, and automation of the Government Community Cloud infrastructure.

Responsibilities:

• Provide relief and sustainable resolution to issues within our infrastructure
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions
• Drive monitoring and automation initiatives

Requirements:

• Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered
• Have a passion for DevOps, Automation and Scripting?
• Know Linux systems in depth?
• Have software development background?
• Understand Observability and Monitoring?
• Have Experience with Cloud technologies – Azure, AWS ?
• Write code to automate repetitive tasks?
• Have years of experience accumulated in roles like IT Operations, Software Development, or Systems Engineering?
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
• Deep knowledge of Linux systems
• 2+ years of experience with DevOps automation, CI/CD pipeline and agile methodologies
• 2+ years of experience with Cloud technologies, preferably Azure
• 2+ years of Coding in various languages
• Postgres and MySQL database administration, troubleshooting, and performance tuning
• Expertise in Observability and Monitoring of applications, services, and networks at scale
• Networking skills, IP addressing and routing
• we normally prefer Python, JavaScript, and Ruby
• Experience developing on the ServiceNow Platform