Sr. Product Manager, Falcon Complete (Remote)

CrowdStrike is hiring a Senior Product Manager to lead the strategy, roadmap, and delivery of internal tools supporting its Falcon Complete managed detection and response service. The role partners with analysts, operations leaders, and engineering to improve AI-enabled investigation and triage, case management, analyst efficiency, response times, and customer outcomes.

Responsibilities:

• Define and drive the product strategy, roadmap and delivery for Falcon Complete's internal tooling, including AI-native investigation and triage, ticketing/case management, and the analyst workbench, in coordination with the Global Senior Manager, Product Management for Falcon Complete and senior leadership to ensure alignment with overall Falcon Complete product strategy
• Partner closely with Falcon Complete operations leaders and analysts to deeply understand their day-to-day workflows, pain points, and unmet needs, and translate them into clear product requirements
• Act as the product leader for initiatives that apply AI and automation to reduce analyst cycles, accelerate investigation and response times, and improve consistency of service delivery
• Partner with engineering to prioritize, build, and ship features that improve detection triage, case workflows, operational reporting, and customer experiences
• Define and track metrics that demonstrate the impact of tooling improvements on analyst productivity, response time, and customer outcomes
• Engage with Falcon Complete operations, support, and other internal stakeholders to gather feedback on recent releases and shape future direction
• Work on a team of high-performing professionals in a highly collaborative environment

Requirements:

• 5+ years of product management experience, ideally with exposure to security operations, MDR/SOC tooling, case management systems, or other internal/operational platforms
• Strong understanding of security operations workflows, detection triage, investigation, and incident response, and what makes tooling effective for analysts working at scale
• Experience partnering with internal, operationally-focused stakeholders (as opposed to purely external customers) to define and prioritize a roadmap
• Excellent communication skills, both verbal and written, with the ability to translate operational needs into clear product requirements for engineering and leadership
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
• Track record of planning short- and long-term technology direction in a collaborative fashion, gaining consensus and buy-in from key stakeholders
• Practitioner experience as a security analyst, incident responder, or in a SOC/MDR environment
• Experience building or managing internal tools, case management platforms, or workflow automation products
• Familiarity with AI/ML-driven triage, detection, or investigation assistance tooling
• Experience with ticketing systems and case management platforms used in security operations