Senior Product Manager - Centralized Billing Solutions

Lineage is seeking a Senior Product Manager to shape strategy and own end-to-end outcomes for product areas within its enterprise invoicing solution. The role advances reliable, no-touch billing workflows by aligning teams across Finance, Operations, Customer Care, and Engineering and leading product delivery and continuous improvement.

Responsibilities:

• Shape product strategy and develop the roadmap for assigned product areas and services, taking a product-line view of priorities and aligning business goals, customer needs, and technical feasibility
• Partner with Finance and Operations, Finance, Commercial, Customer Care, and Engineering to prioritize opportunities; build executive-level trust and communicate the product vision, tradeoffs, and outcomes to secure alignment
• Collect and analyze user feedback and billing exceptions to understand current workflows and business needs and shape requirements, features, and end products
• Identify information for data-driven decisions and rapid issue resolution, including traceability from warehouse events through charges to invoices
• Produce and/or review business requirements for rate application, charge validation, and exception handling to deliver the intended business benefits
• Own the product lifecycle and outcomes from vision through implementation and post-launch evaluation, translating strategy into execution plans and leading cross-team alignment on facility rollout, user adoption, and continuous improvement
• Define and monitor KPIs for strategic outcomes, performance, adoption, and value, including billing accuracy and timeliness, no-touch processing, manual exceptions, and billing-related credits; partner with Finance to evaluate ROI and track financial benefits
• Collaborate with geographically diverse agile teams to execute the roadmap, coordinating integrations with warehouse management systems and downstream systems (e.g. Salesforce and Workday)
• Lead cross-team planning and tradeoff discussions, managing dependencies and risks across delivery streams and maintaining consistent stakeholder communication and feedback loops
• Understand end-to-end warehouse and billing processes to identify opportunities for scalable integrations, auditable transactions, and standardized workflows across facilities
• Mentor Product Managers and advance product discovery, delivery, and Agile practices across teams to accelerate time to value

Requirements:

• We are unable to sponsor work authorization, now or in the future, for this position
• Bachelor's degree
• Typically 8 or more years of product management or equivalent relevant experience, including leadership of complex initiatives across multiple teams
• Demonstrated experience owning end-to-end product outcomes and translating product strategy into execution
• Understanding of Agile methodologies and other software industry standards and best practices
• Ability to engage directly with engineering teams to create technical user stories
• Understanding of technical architecture and its technical limitations
• Strong familiarity with backend products, data flows, and integrations approaches (e.g. APIs)
• Ability to influence without authority and communicate complex information to business, technical, and executive stakeholders
• Strategic product planning and analytical skills, including evaluating tradeoffs across product areas and navigating ambiguity
• Excellent organizational skills and ability to function in a fast paced, highly visible, and changing environment
• Experience with enterprise billing, financial systems, or warehouse and logistics software is preferred