Client Project Manager

Lirio is hiring a Client Project Manager to lead client implementations and related delivery work according to established PMO standards. The role coordinates scope, schedules, governance, requirements, launch readiness, and operational handoffs with client stakeholders and internal teams.

Responsibilities:

• Build and maintain project plans that define scope, milestones, workstreams, dependencies, owners, timelines, and acceptance criteria from kickoff through launch
• Manage scope in alignment with approved requirements, success criteria, timelines, and resource assumptions; identify potential scope changes and route them through the appropriate change control process
• Maintain accurate project documentation including project plans, status reports, decision logs, issue trackers, risk registers, and delivery artifacts required by PMO standards
• Provide regular visibility into project health including progress against milestones, open decisions, risks, issues, dependencies, and required leadership support
• Facilitate project governance routines including status meetings, stakeholder reviews, decision forums, risk reviews, and readiness checkpoints
• Apply change control discipline by documenting proposed changes, assessing impact to scope, schedule, cost, resources, quality, and client commitments, and coordinating approval before execution
• Use appropriate drive resolution of or use escalation authority to raise risks, unresolved decisions, resource constraints, timeline impacts, or delivery blockers to PMO leadership and accountable business owners
• Ensure decisions, approvals, assumptions, and tradeoffs are documented and communicated to affected stakeholders in a timely and consistent manner
• Partner with clients and internal subject matter experts to gather, clarify, and document business, solution design, technical, and operational requirements
• Coordinate resource planning and competing priorities across internal teams by identifying required roles, timing, dependencies, constraints, and capacity needs to support project execution
• Manage launch readiness activities, including readiness criteria, testing support, defect or issue triage, operational preparation, client approvals, and go/no-go inputs
• Support transition from implementation to operations by coordinating handoff materials, support expectations, open items, ownership changes, and post-launch monitoring needs
• Collaborate across Account Management, Customer Operations, Product, Engineering, Data, Support, Sales, and Business Development to align execution, resolve blockers, and support integrated delivery outcomes
• Follow established PMO processes, templates, documentation expectations, reporting cadences, governance checkpoints, and delivery standards
• Identify opportunities to improve implementation delivery, operational handoffs, project controls, documentation quality, and cross-functional coordination
• Perform other duties as assigned
• Colleagues are responsible for protecting Lirio, our clients, and the people we serve by complying with information security policies, procedures, laws, guidelines, contracts, and regulations. This role may access or work with sensitive or confidential information and may work with PHI/ePHI depending on client assignments. Colleagues are required to complete privacy and security training, report suspected or known incidents and comply with applicable attestations and agreements

Requirements:

• All applicants must be authorized to work in the US without sponsorship
• equivalent combination of education and relevant experience
• 3–5 years of experience in project management, implementation management, client/vendor management, consulting, SaaS implementation, or client-facing delivery
• Proven ability to manage multi-phase projects with parallel, interdependent workstreams, defined scope, structured governance, documented risks, and measurable delivery milestones
• Proven ability to manage multiple active projects requiring cross-functional collaboration and dependencies
• Experience applying project controls, including scope management, change control, resource planning, risk and issue management, escalation, launch readiness, and implementation-to-operations handoffs
• Strong client-facing communication skills with the ability to translate requirements, communicate progress, manage expectations, and facilitate decisions with stakeholders
• Working knowledge of integrated systems, SaaS/PaaS environments, APIs, data integrations, and reporting concepts
• Demonstrated ability to operate with ownership, organization, collaboration, sound judgment, and adherence to established standards
• Bachelor's degree preferred
• preferably in healthcare or other protected data environments
• Experience with Agile delivery practices, technical documentation, business analytics, issue triage, and user acceptance testing preferred