TPR Customer Service Representative

The hiring company is confidential. The TPR Customer Service Representative handles inbound calls and updates Other Health Insurance information for medical and pharmacy coverage, while meeting call center requirements and ensuring timely, accurate updates.

Responsibilities:

• The agent will take inbound calls from Providers, Insurance companies, and Clients to update Other Health Insurance stored in our systems for both Medical and Pharmacy using external websites for each carrier
• The agent will also assist with updating the OHI from other referral sources in our inventory queues
• The role consists of meeting our call center requirements and ensuring our updates are completed timely and accurately per our Key Measure requirements

Requirements:

• Call center experience
• Problem solving
• Verification and research
• Data Entry
• Typing
• researching
• Experience with AWS CRM, Phoenix, Onbase, Excel, Other Health Insurance applications
• Local Candidates