Fleet Support Engineer

Fleet Support Engineer San Francisco, CA-Contract

Fleet Support Engineer San Francisco, CA Onsite | Shift: Sunday Thursday or Tuesday Saturday, 8:00 AM 5:00 PM

About the Role
The Fleet Support Engineer on the Vehicle Development team will be actively engaged in the operational uptime of the fleet. The ideal candidate is a technical expert who collaborates well with cross-functional teams, meticulously documents troubleshooting processes, and provides real-time support for daily operations.

Responsibilities

• Serve as the primary point of contact for real-time escalations across all vehicle subsystems
• Conduct in-depth root cause analysis through comprehensive log review to identify and resolve fleet issues
• Develop, update, and maintain a comprehensive troubleshooting guide for technicians, incorporating newly diagnosed faults and their resolutions
• Perform hardware bring-up and validation procedures for new sensor components (LiDAR, radar, cameras, etc.)
• Design and implement diagnostic procedures to streamline future troubleshooting, with a focus on sensor calibration and data integrity
• Review historical vehicle and fleet data, including sensor data, to identify trends and issues
• Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities
• Develop and implement effective countermeasures across the fleet to prevent recurring issues
• Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions
• Drive continuous improvement in vehicle performance and reliability through cross-functional collaboration
• Be available for overtime as needed, with advance notice
• Willingness to travel occasionally within the U.S. to support operational locations

Qualifications

• Minimum 6 years of relevant experience in transportation, aerospace, or autonomous vehicles, with a specific focus on perception systems and sensors
• Bachelor s degree in Electrical, Mechanical, Computer, or Automotive Engineering
• Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and safe troubleshooting practices
• Understanding of hardware and software systems architecture and communications in an operations setting
• Holistic problem-solving approach: able to trace high-level vehicle function issues down to specific component-level resolutions
• Self-starter with the ability to build relationships across the company
• Ability to read schematics, electrical diagrams, and connector end views/pinouts
• Ability to pass a background check

Preferred Qualifications

• Experience with electric vehicle technology
• Experience with remotely supporting vehicle troubleshooting
• Knowledge of vehicle systems and diagnostic tools
• Experience with Linux and Python-based programming for fleet-level data processing
• Experience with software that interfaces with hardware
• Familiarity with networking, TCP, and socket programming