Senior EUC Support Engineer

Coretek is hiring a Senior EUC Support Engineer for its Managed Services team. The role provides advanced operational support, engineering, automation, and continuous improvement for customer virtual desktop environments built on Azure Virtual Desktop, Nerdio, and Citrix. It also includes client advisory, project work, platform optimization, and reliability improvement.

Responsibilities:

• Provide Level 3 and Level 4 support and engineering expertise for managed Citrix and Azure Virtual Desktop environments
• Troubleshoot and resolve complex virtual desktop, application delivery, user profile, session performance, and endpoint issues
• Participate in escalation rotations and major incident response activities
• Perform daily health checks, patching, upgrades, and incident remediation across hosted EUC environments
• Ensure adherence to established service levels and operational standards
• Manage Citrix Virtual Apps and Desktops, including Studio, Director, Citrix Policy, Machine Catalogs, and Delivery Groups
• Deploy, configure, and optimize Azure Virtual Desktop environments and administer Nerdio Manager for Enterprise
• Manage Citrix Gateway (NetScaler), Citrix Cloud and hybrid configurations, and supporting Azure Resource Manager resources and virtual networking
• Deploy and enforce Group Policy Objects, security baselines, and compliance configurations across desktop and server estates
• Support endpoint management and thin client configurations such as Stratodesk, IGEL, and Unicon
• Apply Zero Trust principles, Conditional Access, and modern endpoint security integrations
• Support Imprivata implementation and integration with virtual desktops and authentication workflows
• Implement Infrastructure as Code for environment automation using Terraform, Ansible, and Packer
• Develop automation using PowerShell, Nerdio automation scripting, Nerdio Runbooks, and image build pipelines
• Identify opportunities to increase operational efficiency and reduce repetitive manual effort
• Monitor, analyze, and improve system performance, availability, and security posture across client environments
• Develop and maintain standardized operational documentation, runbooks, and support playbooks
• Participate in disaster recovery planning, testing, and execution for hosted EUC environments
• Serve as a trusted advisor to assigned customers
• Collaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs
• Present recommendations related to optimization, modernization, governance, and end user computing best practices
• Support onboarding of new managed services clients
• Provide mentoring and knowledge transfer to junior engineers and technicians
• Analyze session performance, capacity, and Azure consumption trends across EUC workloads
• Identify opportunities to reduce hosting cost through right-sizing, autoscaling, and image optimization
• Recommend governance improvements and configuration standardization across client environments
• Participate in customer optimization and modernization initiatives

Requirements:

• 5+ years of supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment
• 4+ years of administering production virtual desktop environments, including Machine Catalogs, Delivery Groups, and image management
• Experience supporting multiple client environments simultaneously
• Exposure to ITSM ticketing tools such as ServiceNow or Remedy, with the ability to troubleshoot complex issues independently and communicate clearly with customers
• Citrix Virtual Apps and Desktops
• Azure Virtual Desktop (AVD)
• Citrix Studio, Director, and Citrix Policy
• Nerdio Manager for Enterprise
• Citrix Gateway (NetScaler)
• Infrastructure as Code (Terraform, Ansible, Packer)
• Group Policy, Active Directory, and Windows internals
• PowerShell automation
• Azure Resource Manager and virtual networking
• Thin client and endpoint management (Stratodesk, IGEL, Unicon)
• Strong customer-facing communication skills
• Consultative mindset
• Sense of ownership and accountability
• Ability to work independently and collaboratively
• Strong documentation skills
• Passion for learning and adopting emerging Microsoft, Citrix, and automation technologies
• Commitment to operational excellence and continuous improvement
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
• Citrix Certified Associate – Virtualization (CCA-V)
• Microsoft Certified: Endpoint Administrator Associate