Field Engineer - Tampa, FL

UL Solutions hires a Field Engineer to conduct on-site inspections and audits that verify products continue to meet certification requirements. The role also supports customers with technical and administrative issues and helps them maintain certification services throughout the product lifecycle.

Responsibilities:

• Performs inspections and audits in accordance with the required Standards and ULS internal operating procedures, consisting of:
• During factory visits, review and selection of products, components and sub-assemblies that are eligible for ULS markings
• Verification of components, materials, markings and ULS Labels for selected products
• Verification of various production records and documentations
• Review of previous inspection results and potential corrective actions
• Checking calibration for test equipment and measurement tools
• Selecting samples and witnessing factory tests (when required) and test records
• Creating and submitting inspection and potential non-conformance reports
• Review of various traceability and inspection programs
• Independently scheduling inspections and completing all other assigned tasks on time (home office arrangement)
• Assists and helps customers with their questions related to ULS services, explains and promotes the benefits of new and existing services, helps internal and external customers to resolve technical and administrative issues
• Builds close relationship with the ULS local office, Customer Service, Invoicing, Sales, Label Center, Customer Advocacy and Engineering departments
• Builds close customer relationship, provides a critical avenue to deepen UL’s partnerships, expands business knowledge, and offers customers extraordinary on-site value
• Delivering the best-in-class customer satisfaction and expansion of services, while maintaining customer loyalty
• Work with customer every step of the way throughout the lifecycle of customer product and support customer’s ongoing certification service needs
• Providing customized assistance to customers such as navigate new product launches, process adjustments and growth opportunities
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices
• Performs other duties as directed

Requirements:

• Bachelor's degree or post-secondary vocational education diploma in a relevant Technical Discipline (such as Engineering Technology, Manufacturing Technology or Physics but not limited to these disciplines only) or equivalent experience
• Minimum 3 years directly related experience
• Good written and verbal communication skills in both English and local language
• Valid Driving license with good driving records where applicable
• Readiness to extensive travel
• Good communication skills
• Commitment to Customer Focus
• Good IT skills