Project Manager

Bridgeway Benefit Technologies is hiring a customer-facing Project Manager in its Professional Services organization. The role leads customer discovery and software implementations, managing project plans, budgets, teams, risks, stakeholder communications, and transition to support.

Responsibilities:

• Lead client implementations of proprietary software from project kick-off through go-live and transition to support
• Manage communications, escalations, and expectations with internal and external stakeholders
• Develop project plans, regularly monitor and update schedules, budget and project estimates in the online professional services automation solution
• Assume accountability for on time and in budget delivery of projects, in addition to regular, accurate forecasting of project financials
• Monitor, evaluate and predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Manage scope against contract deliverables, maintain margin objectives and meet billable utilization objectives
• Identify potential risks affecting budget, timeline and efficiency and develop strategies to mitigate these risks
• Create and maintain a comprehensive project documentation
• Participate in process improvement activities to increase efficiency and speed to market for customer projects
• Perform risk management analysis to reduce project risks
• Collaborate across the enterprise to handle your customer’s needs including professional services, sales, support, engineering, technical services/hosting
• Lead and facilitate the requirement gathering, estimating and creation of proposals
• Work with project team to proactively define requirements and coordinate handoff and integration with engineering team work to keep project deliverables on track
• Ensure successful integration of project objectives into client business operations by coordinating training initiatives and ensuring adequate knowledge transfer to Client Services team
• Track performance of the project portfolio against key metrics including identifying areas for improvement and making recommendations for project efficiencies

Requirements:

• 3+ years of experience leading and delivering projects, including responsibility for project planning, execution, budget, schedule, and stakeholder management
• Ability to work on challenging projects that require creativity and prioritizing work loads
• Proven ability to solve problems creatively
• Excellent analytical skills
• Strong interpersonal skills and extremely resourceful
• Knowledge of Agile Scrum projects, methods, and principles
• Experience with managing projects using an online professional services automation solution such as  AdaptiveWork/PlanView, SmartSheet
• Strong MS Office skills
• Experience using generative AI tools such as Claude and Copilot to improve productivity and deliver high-quality outcomes
• Bachelor's degree in a related discipline
• Experience implementing enterprise software, or technology solutions for external stakeholders
• Project Management Professional Certification (PMP), preferred