Sr. Product Manager - Payment Processing

First American Trust is a federal savings bank providing banking, wealth management, and trust solutions. The Senior Product Manager will guide the strategy, development, and delivery of commercial payment products across ACH, wire, and instant payment rails, partnering with business, engineering, customers, and other stakeholders to deliver differentiated solutions and improved user experiences.

Responsibilities:

• Actively contribute to cultivating a robust customer-obsessed, product-led design culture
• Facilitate and drive alignment among key stakeholders and lead them to converge on a shared view of product priorities
• Drive the vision and delivery of new product features to support business growth and strategic priorities
• Translate product strategy into roadmaps and detailed requirements
• Works closely with product delivery counterparts to deliver with quick time-to-market and optimize resources to deliver value to customers
• Prioritize product opportunities collaboratively with other product team members and engineering
• Define high-level customer requirements for the entire customer experience including product features and functions
• Works with users to understand and validate their needs
• Conduct regular feedback sessions to gain valuable customer feedback on the product features and enhancements being developed
• Develop metrics to assess the success of new features and determine necessary enhancements
• Participate in planning meetings and provide advice and guidance on the direction of the product
• Collaborate with customers and team members to ensure a solid and well-rounded understanding of developing needs
• Continually assess the behaviors and needs of customers, emerging trends, and industry expectations
• Leverage insights to identify opportunities and define requirements for product differentiation and innovation, while ensuring compliance
• Drive the strategy and evolution of commercial payment products across ACH, wire, and instant payment rails; applying deep knowledge of payment capabilities, economics, risk, and operating models to solve commercial banking use cases, improve client workflows, and identify opportunities for differentiated payment solutions
• Understand technical issues well enough to make the right decisions about prioritizing not only new product features but also reducing technical debt or improving resiliency
• Support a comprehensive testing strategy, validating solutions through quality assurance and user acceptance testing feedback

Requirements:

• Bachelor's degree or equivalent combination of education and experience
• Experience in product development, requirements and risk analysis, pricing, planning, competitive analysis, and financial planning and strategy
• 5-7 years directly related experience in product or service development
• 3+ years of experience in Agile product management
• Experience working with strategic partners
• Working knowledge of product/work management and collaboration tools, such as Atlassian products, Miro and Productboard
• Subject matter expertise in money-movement orchestration and integration with payment systems (checks, ACH, book transfers, wires, and real-time payments)
• Demonstrated leadership presence with excellent communication skills and the ability to interact with stakeholders and all levels of management
• Proven success in defining and launching new products or platforms
• Successful track record in software/technology product management and delivering features in an iterative and fast-paced environment
• Proven ability to collaboratively engage with leaders to create, identify, and implement solutions to further the effectiveness of the business
• Superior interpersonal and communication skills that bridge the gap between business and engineering teams
• Relentless focus on the customer with experience developing and prioritizing high-level product requirements that enhance the user experience
• Strategic, results-driven leader passionate about designing best-in-class commercial treasury management experiences
• Strong interpersonal skills with a keen ability to explain complex concepts
• Sound decision-making, creativity, critical thinking, and problem-solving skills
• Continuous learner about the future treasury management experiences, solving for customers' current challenges and exploring future needs
• Ability to build relationships and ensure cooperation across First American teams
• A strong desire to pitch in where needed, embodying a true team spirit
• High level of business acumen, strategic agility, ability to develop others, influence outcomes and change, and negotiate for resources