Solutions Engineer

ShipBob is hiring a Solutions Engineer to support mid-market merchants by aligning their business objectives and technical requirements with tailored solutions. The role partners with Sales, Implementation, and Success teams to demonstrate ShipBob’s platform, guide solution design and rollouts, and inform product strategy through customer feedback.

Responsibilities:

• Collaborate with merchants to deeply understand their business goals and craft tailored solutions that align with both strategic objectives and technical requirements
• Support key sales stages—including demos, warehouse tours, RFPs, vendor assessments, and technical evaluations—by translating complex requirements into actionable insights
• Immerse yourself in merchants’ technical environments to uncover opportunities, anticipate challenges, and guide scalable solution design
• Develop and communicate a clear technical vision and implementation roadmap that ensures timely, on-budget product launches with measurable impact
• Partner closely with Implementation Specialists to ensure flawless delivery of the roadmap, maintaining momentum and accountability across teams
• Maintain deep expertise in industry trends, ShipBob’s evolving service offerings, and competitive differentiators to position value effectively
• Stay closely aligned with the product roadmap, evangelize new features with customers, and serve as a feedback conduit to inform product strategy
• Additional duties and responsibilities, as necessary

Requirements:

• 5–7 years of hands-on experience supporting merchants in SaaS and e-commerce environments, blending technical acumen with customer-centric problem solving
• Proven ability to translate complex business challenges into scalable, technical solutions that drive merchant growth and operational efficiency
• Comfortable navigating APIs, SQL, and scripting languages (e.g., Python, Ruby), while articulating how technical decisions align with business outcomes
• Demonstrated success in influencing stakeholders across Sales, Product, Engineering, and Implementation to deliver seamless merchant experiences
• Exceptional interpersonal and storytelling skills to build trust with merchants, simplify technical concepts, and drive alignment across diverse audiences
• Experience building repeatable frameworks, documentation, and best practices that scale Sales Engineering operations and improve team efficiency