Senior Field Solutions Engineer

Miovision develops traffic technology and intelligent transportation solutions for cities. The Senior Field Solutions Engineer drives software adoption and operational excellence by consulting with agencies, designing and implementing solutions, leading pilots, and supporting strategic initiatives and account growth across the Northeast region.

Responsibilities:

• Work across city departments: Support Traffic, Transit, Fire, Police, Public Works, and seasonal work like snow management and mobility. Design connected Smart City solutions that meet city-wide goals
• Act as an embedded consultant: Work inside key agencies’ daily operations and lead strategic initiatives. Review their systems, document the gaps, and build clear plans from where they are today to where they want to be, with support from Miovision and our partners. Capture product and feature needs and help shape our product roadmap
• Scope and design solutions: Write solution designs, technical documents, and implementation plans for the integrations in each account plan. Look for future integrations with Miovision and third-party systems. Set how each department contributes, help them work together, and track progress with project management teams
• Run pilots, proofs of concept, and demos: Design and manage all product demos, pilot installations, and proofs of concept (POCs). Show what our products can do and prove their value
• Manage approvals and specifications: Work with the Approved Products List (APL) team to get products approved in the assigned territory. Work with customers and prospects to update their Intelligent Transportation Systems (ITS) specifications to include our Master Specifications
• Resolve complex issues: Be the senior contact for problems that stall purchases, delay renewals, or put customers at risk of leaving. Act as the customer’s advocate, and work closely with Product and Support to resolve issues and product gaps
• Grow accounts: Build account plans, create champions inside agencies, support case studies, webinars, and references, and work through cross-border rules to help large deals close
• Advise colleagues: Guide Sales, Product, and Support on complex questions and document territory knowledge
• Customer Product Feedback: Document and work with Miovision product leaders to shape long-term product strategy and roadmap priorities
• Travel: Represent Miovision in the field (40-50% travel expected)

Requirements:

• Candidates must be located in the North East to be considered for this position
• Deep domain knowledge of ITS, traffic management systems, Opticom preemption/priority, and network products, paired with a broad understanding of how various municipal departments interact and operate
• In-depth understanding of civic network architecture and communications infrastructure
• Ability to consult on technical setups—including fiber vs. cellular deployments, IPsec tunnels, and network port configurations—to ensure seamless system connectivity between traffic controllers and Miovision solutions
• A working knowledge of product development lifecycle principles and basic engineering practices to collaborate effectively with internal technical teams
• Proven ability to develop compelling business cases, conduct thorough business analysis, and lead process mapping and redesign efforts
• Comprehensive systems implementation experience—guiding projects through requirements gathering, system design, testing, training, change management, and long-term support
• Hands-on experience leading pilot projects and delivering engaging, high-impact technical and executive-level demonstrations
• Working knowledge of public-sector buying processes, agency specifications, and product approval workflows to help navigate complex municipal environments
• Strong analytical skills with a track record of diagnosing complex business problems and architecting novel solutions
• Exceptional planning and organizational skills, with a proven ability to prioritize and manage multiple projects simultaneously in a fast-paced environment
• Clear, persuasive, and adaptable communication skills (both written and verbal) capable of engaging technical staff, client stakeholders, and executive leadership
• Preference will be given to those based in NY, MA, or CT