Business Analyst - Global Account Management

IDeaS, a SAS company, is hiring a Business Analyst embedded in its Account Management organization. The role uses data and financial analysis to improve account planning, deal outcomes, forecasting, budget decisions, and leadership reporting.

Responsibilities:

• Build and maintain a data-driven whitespace model across the full account portfolio, mapping installed base coverage against total addressable spend at the account level (including penetration of expansion products)
• Translate penetration gaps into quantified opportunity ranges that anchor account-based planning and the sales budget planning
• Analyze macro deal patterns to surface where pipeline stalls, at what price points deals accelerate, and which entry conditions predict larger expansion. Package these insights to inform marketing demand generation strategy and campaign targeting
• Own outcome reporting across demand generation motions, measuring pipeline contribution, conversion by campaign type, and revenue attribution so investment decisions are grounded in closed-loop data
• Develop rep-level analytics covering average deal length, stage velocity, close rate by deal size, and probability modeling by rep cohort and tenure. Identify positive outliers whose patterns can be replicated and negative outliers that represent coaching opportunities
• Use baselines to build more accurate pipeline-to-revenue conversion models that improve forecast precision and reduce end-of-quarter differences. Identify disparities within the book of business, such as whether representatives have equal opportunities for growth and where any equity gaps occur
• Serve as the embedded expense partner for Account Management operating costs, tracking actuals versus budget monthly, flagging categories running ahead of plan, and proactively surfacing pull-in or reallocation recommendations before quarter-end
• Deliver a concise monthly spend brief to leadership with variance commentary and forward-looking risk and opportunity flags. Own the relationship with Finance on Account Management budget matters as needed. Offer budgetary recommendations to assist leadership planning expenses and adjusting future spend
• Validate Salesforce data to ensure accuracy and reliability and identify data discrepancies with clear recommendations to improve upstream data inputs
• Reconcile differences between budgets, forecasts, and actual results to highlight material variances and inform impacted teams
• Assess the effectiveness of budget and forecast methodologies—such as data‑driven whitespace modeling—by comparing outputs to actual performance. Surface opportunities to improve forecast and budget accuracy through insight‑driven analysis and continuous validation against real outcomes
• Partner directly with Account Directors when they are preparing their budgets by leveraging existing and new budget calculation models
• Support the Account Management leadership with their quarterly and annual budget reviews by consolidating performance, financial, and operational data from multiple sources into clear executive‑ready materials
• Analyze trends, variances, risks, and key drivers, translating detailed data into concise insights and recommendations aligned to strategic priorities
• Coordinate inputs from Account Directors, Finance, Contract Admin and Regional leaders to ensure accuracy, consistency, and alignment across all materials

Requirements:

• 5+ years in a data-driven analytical role, ideally supporting a Go to Market, Account Management, or Client-facing team; BizOps, RevOps, or commercial analytics backgrounds are a strong fit
• Strong global acumen with experience coordinating stakeholders across multiple time zones and cultures
• Demonstrated experience building models and analyses that influence business decisions, not just reporting on them
• SQL proficiency and fluency in BI tools (Tableau, Power BI, or equivalent)
• Comfort working directly with Account Management leadership; able to push back constructively on Account Director's assumptions
• Strong communication skills that translate complex analysis into clear executive narratives and actionable recommendations
• Experience in a SaaS or subscription business; familiarity with ARR, NRR, and expansion metrics strongly preferred
• High ownership mindset; thrives in an embedded, cross-functional environment without heavy top-down structure
• Requires commercial savvy and clear understanding of customer goals and revenue drivers
• Bachelor's degree in business, Statistics, Finance, or related industry
• Strong business acumen with the ability to assess current strategies, identify trends, and anticipate their impact
• Ability to manage multiple, and sometimes conflicting priorities. Strong self organization capability
• Ability to work and learn independently
• Good command of written and spoken English
• Equivalent combination of education, training, and relevant experience may be considered
• To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status
• familiarity with ARR, NRR, and expansion metrics strongly preferred
• Prefer knowledge of Salesforce