Business Analyst, Renewal Desk

Thomson Reuters is hiring a Business Analyst, Renewal Desk to manage end-to-end renewals for a portfolio of legal software products. The role prepares renewal pricing, supports customer and internal stakeholder communications, leads renewal negotiations, and improves processes and tools.

Responsibilities:

• Owning and managing the full renewal lifecycle for a portfolio of legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and DocumentIntelligence
• Preparing and delivering accurate, competitive pricing proposals for renewals
• Proactively managing the customer notification process to ensure timely awareness of upcoming renewals
• Collaborating cross-functionally with Account Management, Account Specialists, and Customer Success Managers, staying ahead of potential issues before they arise
• Identifying and communicating renewal risks and opportunities to internal stakeholders in a timely manner
• Serving as the subject matter expert on legal software contracts and pricing, bringing that expertise to bear as a trusted and essential member of the account team at every renewal touchpoint
• Acting as the primary point of contact for customers on all contractual and pricing questions related to renewals
• Leading and facilitating renewal negotiations using established playbook approaches, while developing creative, ad-hoc solutions for complex or escalated situations
• Continuously developing and refining processes and tools that scale the renewal function and drive greater efficiency

Requirements:

• 3–5 years of experience in a renewals, sales operations, contract management, or business analyst role
• Experience working with CRM tools (e.g., Salesforce) and contract management systems
• Strong analytical skills with the ability to build and interpret pricing models and renewal data
• Excellent communication and interpersonal skills — you're comfortable engaging customers and internal stakeholders at all levels
• A proactive, solutions-oriented mindset with a strong sense of ownership
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Bachelor's degree in Business, Finance, or a related field, or equivalent experience
• preferably within a SaaS or legal technologyenvironment
• Familiarity with legal software platforms or enterprise software contracts is a strong plus
• Prior experience managing renewals for legal or compliance software
• Comfort facilitating negotiations and navigating escalated or complex customer situations
• A track record of building or improving operational processes, not just following them