Site Reliability Engineer

Lakeview Loan Servicing, LLC is hiring a Site Reliability Engineer to ensure the stability, reliability, and scalability of production systems. The role focuses on incident response, monitoring and alerting, backup and recovery, cloud and on-premises operations, automation, and IT documentation.

Responsibilities:

• Monitor all systems and infrastructure for the highest level of availability and proactively identify and resolve incidents before they impact operations
• Respond to incidents and outages in a timely and effective manner and serve as backup Incident Manager during outages
• Collaborate with other teams and vendors to diagnose and resolve complex hardware, software, and application performance issues
• Document incident details and implement corrective actions to prevent recurrence
• Build, tune, and maintain monitoring, alerting, and dashboards in New Relic across applications and infrastructure
• Ensure alerts are actionable by defining ownership, response steps, and thresholds, and reduce alert noise over time
• Support alert integrations that route into Jira Service Management so that alerts arrive as workable tickets
• Perform and monitor backup, restore, and data-protection operations in Commvault, including job monitoring and failure remediation
• Validate recoverability through periodic restore testing, and report on backup health and coverage gaps
• Operate and support workloads in Microsoft Azure and Amazon Web Services, including compute, storage, networking, and identity services
• Perform routine maintenance tasks, including monitoring, patching, vulnerability remediation, and backups
• Optimize system performance and resource utilization on premises and in the cloud
• Develop and maintain automation scripts (e.g., PowerShell, Python) to streamline repetitive tasks and system administration
• Create and maintain comprehensive documentation of IT processes, runbooks, configurations, and troubleshooting procedures

Requirements:

• Knowledge of scripting languages (e.g., PowerShell, Python)
• Knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP)
• Experience with virtualization technologies such as Azure VDI
• Experience with IT service management frameworks
• Extensive expertise in the Windows operating system
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• 3-5 years of hands-on experience in site reliability engineering, systems engineering, or production operations roles
• Strong understanding of IT infrastructure components, including servers, networks, and storage
• Hands-on experience with cloud platforms, specifically Microsoft Azure and AWS
• Hands-on experience with New Relic monitoring and alerting tools
• Working experience with Commvault enterprise backup and data protection