Senior Site Reliability Engineer

Highrise AI is hiring Senior Site Reliability Engineers to expand and evolve its AI Infrastructure Service Operations team across networking, compute, and storage. The role focuses on reliability and performance of large-scale AI infrastructure, incident management, automation, disaster recovery, and customer support.

Responsibilities:

• Manage compute, storage, and network resource pools to meet SLA commitments for multi-tenant workloads
• Perform capacity planning, performance analysis, and lifecycle management including patching, upgrades, and firmware management
• Automate provisioning, configuration, and impact mitigation using myriad of industry standard tools
• Respond to service impacts during business hours and as part of a shared on-call rotation
• Lead incident management and drive impact prevention actions
• Create and maintain clear documentation, standards, and runbooks for your focus area
• Provide training and ongoing support to operations teams, acting as an expert escalation resource
• Serve as the senior escalation point (L3) for incidents in your focus area and as incident manager across domains as appropriate
• Build and execute disaster recovery testing scenarios
• Work directly with customers to understand how best to support their use cases, driving reliability and performance

Requirements:

• College diploma or university degree in computer science, engineering, or related field, and/or equivalent work experience
• 5 years or more experience with operating compute, networking, and storage infrastructure at scale in 24x7 environments
• 5 years or more hands-on experience with compute technologies in production
• Experience supporting OpenStack or similar open cloud platforms, or strong adjacent experience with modern private cloud stacks
• Solid understanding of network technologies including VLANs, VXLAN, OSPF, BGP, NSX or similar SDN technologies, routing, switching, and load balancing
• Hands-on experience with scripting or programming languages for automation, and familiarity with basic database concepts
• Strong analytical and problem-solving abilities, with high attention to detail
• Effective at prioritizing and executing tasks in a high-pressure environment
• Strong customer service orientation and a demonstrated willingness to help internal and external stakeholders
• Highly self-motivated and directed, with a bias toward ownership and outcomes
• Excellent written and verbal communication skills and strong interpersonal skills
• Collaborative team player who operates effectively with minimal supervision
• Continuous improvement mindset; proactively automates and eliminates operational toil
• Experience with automation and infrastructure as code tools is a strong asset