Senior Business Analyst

Ciklum is hiring a Senior Business Analyst to support a program consolidating multiple payment gateways into a target platform. The role works across business and technical teams, providing US payments and TSYS expertise and supporting requirements, migration, testing, and delivery.

Responsibilities:

• Elicit, analyze, and document business, functional, non-functional and transition requirements through business and technical stakeholder discussions, workshops and reverse engineering
• Create and maintain BRDs, FRDs, user stories, acceptance criteria, use cases, and data process flows
• Create documentation enabling the technical teams: Solution Architecture, Development, Data and Migration teams
• Work closely with Product Owners, Solution Architects, Developers, Data and Migration Engineers, QA, and business teams throughout the SDLC
• Provide functional expertise across the US Payment landscape, focusing on the gateway technical processing rather than card products and e2e payments for the customer's
• Provide expertise with TSYS/card processing platforms and understand processor integrations and downstream systems
• Analyze change requests, perform impact analysis, and identify and manage dependencies across streams
• Manage requirements at the Program level
• Conduct data analysis, data mapping, and scenario planning for the migration
• Support migration and UAT planning, test case reviews, defect triage, and production releases
• Collaborate with QA teams to ensure requirements are completely covered through functional and integration testing
• Define and document non-functional requirements in collaboration with the Solution Architects and the QA team
• Work with APIs, data flows, interfaces, and system integrations to translate business requirements into technical specifications
• Actively plan and drive SAFe ceremonies including backlog refinement, PI and sprint planning, daily stand-ups, demos, and retrospectives
• Maintain requirements traceability from business requirements through development, testing, and migration completion
• Support investigation and resolution of production issues and business queries
• Work with payment networks and industry standards, including Visa, Mastercard, and relevant regulatory/compliance requirements

Requirements:

• Strong USA Payments domain expertise and hands-on experience with TSYS card acquiring platforms is mandatory for the candidate in this role
• Deep and wide knowledge of the USA Payment landscape
• Payment processor background
• Strong knowledge of the TSYS Acquiring platforms (such as Saratoga, Sierra, Summit); TSYS BETs and TSYS PPM
• Knowledge of TSYS EIS 1080 (Authorization) and EIS 1081 (Settlement & Clearing)
• Understanding of the card scheme rules, transactions (such as tipping, surcharges, split billing, DCC / FX at POS); Terminal vendor protocols Verifone, Ingenico etc
• Understanding of card authorization, clearing, settlement, chargebacks, and reconciliation
• Experience with tokenization and digital wallets such as Apple Pay and Google Pay
• Experience working with Visa/Mastercard mandates and compliance changes
• Experience with payment fraud, risk, or regulatory initiatives
• Strong experience with data mapping and migration of complex platforms
• SQL knowledge for data validation and analysis
• 7+ years of experience as a Business Analyst / Business Systems Analyst
• Deep expertise in the USA Payments domain, including regulatory compliance (such as ACH, PCI, etc.)
• Hands-on experience with TSYS card acquiring platforms
• Technical background: SQL, API, system integrations, data flows, data analysis and mapping
• Basic understanding of architecture principles
• Experience with requirements elicitation and documentation, creation of BRD, FRD, user stories, acceptance criteria, process and data flows at the appropriate technical level
• Experience with UAT, integration testing, defect management, and release support
• Strong proven experience leveraging AI throughout the SDLC and BA/SA workflows, quickly adapting to the wide variety of AI tools
• Experience working in Agile/Scrum/SAFe environments
• Strong analytical, problem-solving, stakeholder management, and communication skills
• Experience with Jira and Confluence, Azure DevOps
• Ability to maintain at least six (6) hours of daily working-hour overlap with North American business hours (approximately 09:00–17:00 across the US Eastern to Pacific time zones)
• hands-on experience with payment platform migrations, the SAFe environment, and working at the Program level