Salesforce Solution Consultant (Business Analyst)

Guidehouse is a professional services and consulting company. The Salesforce Solution Consultant will translate customer business requirements into scalable Salesforce solutions, lead discovery and requirements workshops, and support engagements from solution design through go-live. The role also collaborates with cross-functional delivery teams, supports UAT and go-live readiness, and contributes to internal enablement initiatives.

Responsibilities:

• Lead customer discovery and requirements-gathering workshops to surface business challenges, process gaps, and solution requirement
• Design and configure Salesforce solutions aligned with the Salesforce Professional Services Methodology (SPSM) and Well-Architected framework
• Develop Technical Design Documents (TDDs), solution blueprints, and configuration specifications to guide delivery teams
• Collaborate cross-functionally with Technical Architects, QA Consultants, Change Management leads, and Engagement Delivery Managers throughout the engagement lifecycle
• Serve as the functional subject matter expert on one or more Salesforce clouds (e.g., Sales Cloud, Service Cloud, Data Cloud, Agentforce) during active delivery engagements
• Support UAT planning and execution, including defect triage and resolution in partnership with QA
• Contribute to go-live readiness activities including data migration validation, training support, and hypercare coverage
• Participate in knowledge-sharing, internal enablement, and onboarding initiatives (e.g., Skill Up Lab, KSO-aligned activities)
• Maintain utilization targets consistent with AMERS delivery standards while delivering high-quality outcomes

Requirements:

• Minimum of THREE (3) years of experience in a functional consulting, solution consulting, or business analysis role within a Professional Services or delivery environment
• US Citizenship with the ability to obtain a clearance
• Hands-on Salesforce configuration experience
• Familiarity with the full services engagement lifecycle — from discovery and design through build, UAT, and go-live
• Strong facilitation skills with the ability to lead workshops and communicate effectively with business and technical stakeholders
• Ability to document and communicate solution designs clearly through TDDs, process flows, and configuration guides
• Comfortable working in matrixed, cross-functional delivery teams
• relevant certifications strongly preferred (e.g., Salesforce Administrator, Platform App Builder, or cloud-specific credentials)
• Industry experience in a relevant vertical (e.g., Public Sector, Financial Services, Healthcare, Manufacturing) is a plus
• Agentforce Experience