Customer Service Agent (Remote, Tech Startup)

Jerry is building an app to simplify car and home ownership. The Customer Service Agent supports customers with insurance-related inquiries and service requests, resolves problems, and shares feedback to improve the product and customer experience.

Responsibilities:

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike
• Answering inbound calls from policyholders who need something changed
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it
• Problem solving to resolve customer inquiries effectively
• Processing service requests — vehicles, drivers, lienholders, policy documents
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship

Requirements:

• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills
• full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA
• Prior work experience in customer service, sales, or hospitality is a plus, but not required