Director, Client Service / Technical Customer Support

Circana is a company focused on delivering data-driven solutions and services to clients. The Director, Client Service / Technical Customer Support will manage a remote manufacturing client service team, lead solution implementation and change management across complex data sets, and oversee client deliverables, integrations, troubleshooting, and process improvements.

Responsibilities:

• Manage a manufacturing client service team to deliver against core solutions and drive continuous process improvements for the client and internal partners
• Lead implementation and change management efforts on Circana solutions and data sets
• Track and organize multiple work streams and manage time and resources against changing priorities
• Collaborate with virtual and diverse teams (i.e. offshore and onshore) to ensure all change events and client deliverables are on time and accurate
• Troubleshoot issues, communicate to cross-functional teams to resolve, and provide status updates to end-users
• Regularly and proactively communicate with the client-facing team, including soliciting feedback to continually improving the ways of working
• Integrating external data sources for the client
• Managing Global extract / RedSlim integration support
• Utilize AI assets to improve accuracy, deliverables and support client initiatives

Requirements:

• 5+ years of experience with syndicated data and operational systems
• Highly motivated with leadership aspirations
• Demonstrate strong interpersonal communication and presentation skills, including presenting technical subject matter to non-technical audiences
• Excellent project management and process skills with the ability to manage multiple projects concurrently
• Self-starter with a strong sense of urgency, perseverance, and the creativity to overcome obstacles to achieve project goals
• Ability to build a rapport across functions and levels within an organization
• Bachelor's degree required
• advanced degree a plus