Customer Success Manager

Neptune Retail Solutions is hiring a Customer Success Manager to support non-digital incentives programs for CPG and retail marketers. The role consults with clients and coordinates program execution, project management, and optimization in partnership with clients, agencies, Sales, and internal teams.

Responsibilities:

• Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs once the client has approved to go to Contract. Inclusive of creating Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoices
• Work closely with Sales on assigned accounts providing executional details and other pre-sale support as needed
• Build strong relationships and act as the liaison between Sales, Clients, and Internal departments
• Lead executional excellence and manage multiple programs, generating and managing the client on assets, timelines, and executional details
• Day to day Account management, maintaining status grids, answering client questions, troubleshooting issues that arise
• Ability to evaluate processes and continually seek improvement ideas
• Assist with special projects as assigned by leadership

Requirements:

• Bachelor's Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience)
• Minimum of 2-3 years' experience ranging for college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales Executives
• Excellent organizational skills including strong attention to detail and ability to present complex information in such a way that all team members understand their tasks at hand
• Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce
• Proven ability to mitigate problems through first tier-troubleshooting, identify pain points, manage issues through resolution that put the customer first, and apply learnings to future situations
• Ability to adapt and change with the needs of the business mindfully and tactically
• Proven ability to establish and maintain strong Internal and external partnerships
• Superior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and Clients
• Proficient in Office (Excel/Word/PPT)
• Applicants must be able to work for any U.S. employer and not require sponsorship either now or in the future
• Salesforce experience is a plus