Remote Customer Service Representative

Kobie is a loyalty solutions company that helps major brands build lasting relationships with their customers. The Remote Customer Service Representative will support customers through inbound inquiries and calls, resolve issues, and provide high-quality service while following client loyalty program guidelines. The role also involves using AI-powered tools, meeting performance goals, and collaborating with team members in a remote environment.

Responsibilities:

• Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
• Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
• Manage a high volume of inbound calls to meet and exceed client contractual obligations
• Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
• Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary
• Utilize internal systems, tools, and resources proficiently
• Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions
• Stay informed on program updates, enhancements, and promotions to effectively support callers
• Escalate unresolved issues promptly as per established procedures
• Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving
• Support major brands by becoming an expert in their loyalty programs, products, and services
• Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence
• Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence
• Contribute to team success by meeting key performance goals, including customer satisfaction and call quality
• Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment
• Deliver results that matter, knowing your work directly impacts client satisfaction and program performance
• Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space
• Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected
• Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!

Requirements:

• • High school diploma from an accredited institution recognized by the US Department of Education
• • Minimum of 2 years of customer service experience
• • Proficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneously
• • Strong problem-solving skills, attention to detail, and a proactive approach to customer care
• • Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication
• • Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed
• • High school diploma or equivalent
• • Adequate work at home / quiet office setup with a strong internet connection
• • Remote Work – Must reside in FL, GA, LA, MS, OK, TN, or TX
• • Full-time, 40 hours/week – Set shifts assigned after training
• • Weekend availability required