Agentic AI Change Management and Adoption / Rollout Specialist - Charlotte, NC

Job Title: Agentic AI Change Management and Adoption / Rollout Specialist

Location: Charlotte, NC

Role Summary

• We are seeking an experienced Change Management & Adoption Specialist to drive successful rollout and adoption of Agentic AI solutions across the organization.
• This role will bridge business, IT, and end-users to ensure effective implementation, training, and sustained usage of AI solutions.

Key Responsibilities

• Lead change management strategy for AI program adoption
• Develop rollout plans, communication strategies, and stakeholder engagement models
• Drive user training, awareness, and onboarding initiatives
• Identify adoption barriers and implement mitigation strategies
• Define and track success metrics (usage, productivity, ROI)
• Work closely with leadership, business teams, and technical teams
• Create user guides, SOPs, and enablement materials
• Champion a culture of AI adoption and innovation

Required Skills & Experience

• 6 to 12 years of experience in change management, transformation, or digital adoption
• Proven experience in enterprise technology rollout programs
• Strong stakeholder management and communication skills
• Experience with GenAI or AI-driven transformation initiatives
• Familiarity with frameworks like ADKAR, Prosci, or similar
• Ability to translate complex AI concepts into business-friendly language

Good to Have

• Experience in AI/ML or analytics transformation programs
• Exposure to Microsoft ecosystem (M365 Copilot, Azure AI, etc.)
• Training and enablement program design experience.