Manager - Instructional Design & Academic Operations

The Culinary Institute of America is hiring a Manager – Instructional Design & Academic Operations for its School of Graduate & Professional Studies. The role partners with faculty to design and maintain accessible, pedagogically sound online and hybrid courses while managing program workflows, learning platforms, documentation, and faculty training.

Responsibilities:

• Partner with faculty to design, develop, and update online and hybrid courses that are engaging, accessible, and pedagogically sound
• Apply instructional design best practices and learning theory to course structure, activities, and assessments
• Build course materials, templates, and learning objects within the institution's learning management system
• Review courses periodically for instructional consistency and accessibility, and recommend improvements to faculty
• Manage operational workflows supporting course scheduling, the course lifecycle, and day-to-day program administration
• Oversee the maintenance of documentation, SOPs, and records for course development and program operations
• Serve as a point of contact for faculty questions about learning technology tools and platforms
• Develop faculty-facing guides, tutorials, and onboarding materials for course tools and instructional practices
• Deliver periodic training sessions or office hours to help faculty use learning technologies effectively
• Assist with data collection and documentation in support of institutional assessment and accreditation activities, as requested by academic leadership. Analyze data and provide recommendations for improvement
• Stay current on emerging trends in online instructional design and educational technology, including AI-enabled tools, and share relevant updates with the team
• Participate in departmental meetings, and occasional cross-functional projects and committees
• Any and all other duties as assigned

Requirements:

• Master's Degree in Instructional Design, Educational Technology, Curriculum & Instruction, or a related field
• Minimum of two (2) years of experience in instructional design, preferably in a higher education or online learning environment
• Experience building or updating courses within a Learning Management System
• Demonstrated experience collaborating with faculty or subject matter experts on course content
• Strong instructional design and course development skills, grounded in adult learning principles
• Solid understanding of learning management systems and online learning environments
• Excellent written, verbal, and interpersonal communication skills
• Good project management and organizational skills, with the ability to manage multiple courses or tasks at once
• Proficiency with Microsoft Office and educational technology platforms
• Ability to work independently in a remote environment while collaborating across departments
• Commitment to innovation, continuous improvement, and exceptional service
• preferably in a higher education or online learning environment
• Experience with Brightspace, Moodle, Canvas, or other enterprise Learning Management Systems
• Experience supporting academic or program operations in a higher education setting
• Familiarity with e-commerce or registration-integrated LMS workflows (e.g., Course Merchant)
• Experience supporting assessment or accreditation documentation
• Experience with AI-enabled instructional tools
• Experience in graduate, continuing, or professional education