SR Customer Success Manager

Business Centric Technology is recruiting for an unnamed client seeking a Senior Customer Success Manager. The role drives customer outcomes across onboarding, adoption, retention, renewals, and growth, while owning success planning, executive alignment, solution positioning, and cross-functional leadership.

Responsibilities:

• Own executive-level customer relationships, align solutions with business objectives, and lead long-range planning, demand forecasting, and roadmap strategy
• Drive customer retention, renewals, account growth, and multi-year expansion opportunities while maintaining portfolio profitability
• Lead discovery, solution design, customized demos, POCs, executive presentations, and ROI/value engineering
• Manage high-impact escalations, cross-functional account teams, and governance, risk, and compliance requirements
• Champion customer success stories and drive measurable customer outcomes through advanced solution adoption

Requirements:

• Bachelor's degree in business, accounting, information systems, or a related field or equivalent work experience
• 5-7 years in customer engagement, account coordination, sales support, or operations
• Proficient in Microsoft Excel, Word, PowerPoint, and Copilot
• Expert in disciplined usage of CRM
• Ability to triage issues, document accurately, and identify issue resolution
• Strong communication skills, including experience with C-level executives
• Proactively identifies trends, mitigates risk, and leads to complex issue discovery
• preferably in a SaaS or B2B environment