AI Integration & Automation Lead

Lightfire is hiring an AI Integration & Automation Lead to connect AI tools and large language models to business systems across the organization and its affiliated businesses. The role identifies and automates manual workflows, builds and maintains API integrations, delivers leadership reporting, and trains teams on new tools.

Responsibilities:

• Identify manual, repetitive processes across the organization and its affiliated businesses, and design AI-powered automations to replace them
• Integrate LLMs into existing systems and workflows: order tagging and routing, purchase orders, invoicing, reconciliations, customer and account follow-ups, document and data extraction, email drafting and product content
• Build AI features that help leadership run the business, such as report summaries, anomaly alerts and plain-language answers from company data
• Use AI coding tools to build and maintain automations, reviewing all AI-generated code before it goes live
• Put controls on AI output: validate figures against source data, require human approval for customer-facing or irreversible actions, and keep health or cessation claims out of product content
• Protect customer and company data used with AI tools, and monitor AI usage costs to keep them within budget
• Evaluate new AI tools and models and recommend what is worth adopting
• Build and maintain API integrations between the ecommerce platform (B2C and B2B), warehouse management system, shipping carriers and 3PLs, accounting, banking, email and analytics platforms
• Keep data in sync between systems and flag mismatches in inventory, orders, payments and invoices
• Set up webhooks, scheduled jobs and alerts so integrations run reliably, and fix issues when they break
• Manage API credentials securely and document each integration
• Support the systems of our other businesses and divisions, adapting integrations and automations to each one's tools and needs, and reusing what works across the group
• Deliver leadership dashboards for sales and margin by channel, cash, inventory and purchasing, and B2B account activity
• Use AI to turn data into clear summaries and recommendations that managers can act on
• Meet with each business and department across the team to understand their work and prioritize automation by business value
• Train team on new tools and write simple user guides
• Report progress to leadership weekly: completed, in progress, risks and blockers
• Other duties as assigned