Senior Product Operations Manager

Federal Express Corporation is hiring a Senior Product Operations Manager to support Group Product Managers and Engineering Leads across complex, cross-functional efforts. The role drives planning, launch readiness, delivery visibility, and scalable operating practices across product teams and high-impact initiatives.

Responsibilities:

• Leads operations for a product group or portfolio, spanning multiple teams and stakeholders
• Shapes and runs quarterly and long-range planning processes, ensuring alignment to strategic goals
• Coordinates readiness for major launches, including dependency tracking, communications, and risk mitigation
• Builds and maintains dashboards for initiative health, delivery confidence, and KPI/OKR tracking
• Partners with product and engineering leadership to improve flow of work and remove operational bottlenecks
• Standardizes best practices across teams (e.g., intake, backlog grooming, defect triage, GTM workflows)
• Leads or contributes to enterprise-wide ops initiatives (e.g., tooling rollout, new governance models, value tracking)
• Coaches and mentors junior Product Ops Managers
• Performs other duties as assigned

Requirements:

• Bachelor's degree in business or related field. In lieu of a degree, 8 years of practical experience may offset education requirements
• Four years in product operations, agile program management, or enterprise delivery roles
• Proven success driving cross-team initiatives with measurable outcomes
• Advanced proficiency in delivery tooling (Planview, Jira, ADO, Confluence, etc.)
• Executive communication skills, with the ability to translate complex progress into simple, actionable summaries
• Experience with portfolio planning, PI planning, or enterprise Agile/SAFe environments
• Experience leading readiness and launch coordination for digital products
• Strong systems thinking—able to connect the dots across people, process, and tools
• Background in scaling operations for growing product organizations