Product Operations Manager

Eftsure is hiring a Product Operations Manager to drive cross-functional product programs, including critical launches and M&A integration. The role establishes planning, reporting and decision-making frameworks and helps move initiatives from strategy through execution, adoption and measurable outcomes.

Responsibilities:

• Drive strategic product initiatives: Lead end-to-end execution of key product programs, from initial alignment and planning through launch, rollout, adoption and post-launch follow-through
• Bring clarity to complex programs: Develop actionable plans that define scope, milestones, owners, dependencies, decision points, success measures and escalation paths
• Own product planning: Establish and manage annual and monthly product planning cadences in partnership with Product and Engineering leadership
• Create a single source of truth: Maintain a clear, accurate and current view of the product roadmap across teams, geographies and product lines
• Measure product performance: Build and maintain the metrics, dashboards and reporting needed to understand product health, track KPIs and measure outcomes
• Enable effective decision-making: Establish and facilitate forums for strategy reviews, roadmap prioritisation, launch readiness, executive and board updates, and retrospectives
• Drive continuous improvement: Translate lessons from launches and planning cycles into improved processes, stronger ways of working and more effective execution
• Support cross-functional integration: Help coordinate complex initiatives across teams and business functions, including M&A integration and other company-critical programs

Requirements:

• 4+ years in Product Operations, Technical Program Management, Product Management, Business Operations or a related role within a technology company
• A proven track record of leading complex, high-stakes, cross-functional product launches or multi-quarter programs from strategy through rollout and adoption
• Experience designing or managing roadmap, prioritisation and planning cadences across multiple Product and Engineering teams
• Demonstrated ability to build repeatable systems, scalable processes and effective ways of working, rather than simply operating within existing frameworks
• Strong written and verbal communication skills, with the ability to deliver concise, insightful and decision-ready updates to executives and senior stakeholders
• Experience working effectively across geographies, time zones and distributed teams
• Experience in enterprise B2B SaaS, complex customer implementations, migrations or phased product rollouts
• Direct experience with M&A, post-merger integration or major organisational restructuring