Senior Business Systems Analyst

Zillow is hiring a Senior Business Systems Analyst for its Rentals Integration Solutions team. The role provides technical leadership by resolving complex integration issues and improving documentation, tools, and monitoring across product, engineering, support, and enterprise partners.

Responsibilities:

• Lead the investigation and resolution of complex integration issues across systems, providing engineering teams with clear problem statements, reproduction steps, and supporting evidence
• Lead partner discovery conversations, recommend integration approaches, and explain technical findings to technical and nontechnical audiences
• Partner with Sales on technical discussions with enterprise prospects
• Develop and improve AI-assisted knowledge and diagnostic tools to support troubleshooting and knowledge sharing
• Create and maintain integration guides, escalation playbooks, onboarding resources, and troubleshooting documentation
• Improve operational tools and workflows, including Zendesk, Slack automations, Airtable, and monitoring dashboards
• Analyze support trends and integration health signals to identify recurring issues, recommend root-cause improvements, and strengthen proactive monitoring
• Define launch support plans—including documentation, escalation paths, monitoring, and known limitations—and support partner onboarding and post-launch reviews

Requirements:

• 5-8+ years of experience in solutions consulting, technical account management, implementation, integration support, or related work
• Skilled in XML, JSON, data mapping, and feed-based integrations, including the Multifamily Information and Transactions Standards (MITS) schema
• Familiar with application programming interfaces (APIs), REST, webhooks, and tools such as Postman
• You can interpret API documentation and investigate issues across systems; production coding is not required
• Able to translate technical information into clear explanations for partners, engineers, and business leaders
• Experienced in identifying patterns across issues and turning findings into practical process or system improvements
• Able to coordinate work across teams, manage competing priorities, and follow issues through resolution while documenting and sharing findings
• Interested in developing and improving AI-assisted workflows that help teams work effectively
• Experience in property technology, multifamily operations, or business-to-business software, including property management software, customer relationship management systems, internet listing services, or related integrations