About this role

Job Title: IT Support Technician- (Print Services)

Location: Richmond, VA, (Onsite Training period required, then can be remote)

Position Type: Contract

Interview Mode: Both Phone and In Person

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

About The Role

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Required/Desired Skills

Skill

Required /Desired

Amount

Actual Years of Experience

Microsoft 365

Required

Strong communication and interpersonal skills and detail oriented

Required

Strong analytical and troubleshooting skills

Required

Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Required

Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.

Required

Commitment to delivering high quality end user support and customer service

Required

Experience in a help desk or technical support role.

Required

Knowledge of IT systems

Required

Knowledge of print services environment

Desired

IT Support Technician- (Print Services)

Key skills

About this role