IMS Network Operations & Maintenance Engineer

Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.

Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.

Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.

Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.

Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.

Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF, BGCF, MRF, SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).

Understanding of telecom protocols (Diameter, HTTP) and wireless network architecture.

Competence in monitoring and operational support tools (One Console, Splunk, OpenSearch, etc.).