Digital Product Manager, Tissue Acquisition Experience

Natera is hiring a Digital Product Manager to drive the end-to-end tissue acquisition product roadmap for internal and external users. The role focuses on improving the tissue collection process through software solutions, stakeholder collaboration, and product delivery that supports Natera’s Signatera testing.

Responsibilities:

• Drive product roadmap and continuously evaluate outcomes that align with Natera’s mission and supports our commercial operations team in delivering exceptional customer experience
• Drive innovation and product strategy, create/maintain product roadmaps, prioritize features based on internal and external feedback to optimize user experience
• Define and track KPIs to uncover future product opportunities; analyze relevant data to drive decision-making
• Collaborate with SMEs across Natera to define processes and SLAs, identify and plan for operational changes driven by new platform and feature launches
• Provide detailed requirements (PRDs, user stories, user flows), prioritize backlogs, participate/facilitate scrum ceremonies and help define technical solutions with on-shore and off-shore scrum teams
• Partner with UX designers, engineers and QA to deliver seamless user experiences that meet both business and user needs

Requirements:

• Bachelor's degree in engineering, business, healthcare, or related field
• 3-5+ years of experience in digital product management
• Proven track record of leading organizational transformation, with a focus on customer service and supporting complex operational processes (e.g. identifying opportunities to streamline end-to-end processes)
• Ability to work and influence cross-functional teams; effective at building rapport with key stakeholders
• Excellent communication and relationship-building skills
• Strong analytical and problem-solving skills, with the ability to use data to drive product decisions
• Flexible, and agile; willingness to tackle any type of challenge; highly motivated to roll up sleeves and get work done while also thinking strategically
• Experience working in an agile development environment; prior experience leading and influencing remote engineering teams
• previous experience in healthcare, healthtech, or biotech a plus