Product Manager, Retention

OneSkin is hiring a Product Manager to own the retention strategy, subscriber experience, platforms, and roadmap. The role focuses on improving customer engagement, lifetime value, cancellation prevention, and renewal flows through cross-functional work and data-driven product improvements.

Responsibilities:

• Own the post-purchase product experience: drive the retention program lifecycle and core operating systems including onboarding, subscription management, post-purchase education, and loyalty programs
• Optimize early user experiences so new customers hit their "aha!" moment and realize core product value quickly
• Build features & experiences —like streaks, reminders, triggers, loyalty programs, or personalized re-engagement campaigns—that turn daily usage into a key part of the customer longevity routine
• Manage the subscriber account experience end to end: direct the digital product touchpoints that impact user LTV, mapping customer journeys to eliminate friction point and proactively mitigate churn
• Lead subscription platform strategy: utilize deep, data-driven decision making and cohort-based analytical frameworks to evaluate, select and optimize our subscription systems
• Apply product systems thinking to experiments: formulate clear, testable hypotheses to isolate retention bottlenecks. Structure disciplined A/B tests and experiments to validate assumptions, extract insights and rapidly iterate on findings to fully own the business outcome
• Proactively own data health to catch, diagnose and resolve breakages before they impact business reporting and/or outcomes
• Leverage existing AI tools and evaluate emerging technologies to automate repetitive work, analyze large sets of data to increase and improve outcomes without sacrificing critical thinking and domain expertise

Requirements:

• You're driven by analytical curiosity and need to understand the “why”
• You use AI tools daily to analyze customer data and automate repetitive work, but not to replace critical thinking skills
• Experience with MCPs and agents is a must have
• You're possess administrator-level fluency in Shopify and subscription management platforms (SKIO or comparable)
• You're a proactive optimizer. You routinely go looking for what's underperforming before someone asks you
• You close the loop: you QA your own work and rigorously test your own implementation until any issues are fully resolved
• You can comfortably navigate ambiguity, create a structured execution plan to validate your hypotheses, and align cross-functional partners in the process
• You translate technical complexities and details for non-technical partners clearly
• You hold yourself and your collaborators around you to a high bar, believing that a rigorous, and scalable solution is more valuable than a rushed deployment