Senior Product Manager - Automation Platform

Itential is hiring a Senior Product Manager to own strategy and delivery for capabilities across its infrastructure automation platform. The role works with enterprise customers and engineering teams to shape execution, integrations, configuration and inventory management, packaging, and AI-driven product capabilities.

Responsibilities:

• Set product strategy and roadmap priorities, using customer evidence, business impact, and technical constraints to guide investment
• Partner with the Automation engineering manager and team to take opportunities from discovery and definition through release
• Turn ambiguous customer needs and complex technical questions into clear product decisions and testable requirements
• Work directly with enterprise customers to understand their environments, evaluate requests, and address escalations
• Define packaging and tiering across on-premises and Itential Cloud offerings
• Partner with FlowAI to develop AI-driven capabilities with clear customer value
• Align priorities with peer Product Managers and keep Sales, Customer Success, Professional Services, and Support informed about product direction and its rationale
• Build data-backed proposals for investment through the operational planning process

Requirements:

• 7+ years of product management experience, primarily in B2B SaaS, infrastructure, or developer tools
• A track record of owning technical products from strategy through delivery, with clear examples of decisions you made and their outcomes
• Working knowledge of APIs, authentication (including OAuth, certificates, and mTLS), and versioning
• Experience working directly with large enterprise customers, including navigating escalations and competing priorities
• Experience making pricing, packaging, or tiering decisions
• Clear writing and the ability to translate complex problems into requirements engineers can act on
• Curiosity and a demonstrated ability to learn an unfamiliar technical domain
• Fluency with AI tools such as Claude for research, analysis, requirements, and prototyping, paired with sound judgment about checking and correcting their output
• Hands-on experience with Python, Ansible, or Terraform/OpenTofu
• Products deployed in on-premises or hybrid environments
• Network automation, configuration management, or compliance
• Shipping AI or agent-based product capabilities
• Prior experience in network automation is helpful
• We also value candidates who have learned other complex technical domains and can show how they became effective product partners