Fully Remote Customer Service Agent

Disabled Veteran Solutions (DVS) is hiring a Customer Service Agent to support individuals accessing government-based security, health and human services, and state benefits. The role handles inbound customer inquiries, provides basic troubleshooting, schedules appointments, documents interactions, and follows up on customer issues.

Responsibilities:

• Answering inbound calls and delivering a positive, solution-focused customer experience
• Assisting with basic technical troubleshooting and creating support tickets when needed
• Scheduling appointments at designated service locations
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
• Conducting follow-up calls to ensure issues are resolved and customers stay informed
• Providing consistent, high-quality service in a structured, supportive environment

Requirements:

• High school diploma or GED required
• Prior remote customer service experience, especially in call-based environments
• Strong verbal communication skills and ability to quickly build rapport
• Ability to troubleshoot basic technical issues independently
• Comfort working remotely with minimal supervision
• Ability to read and follow directions completely
• In Depth understanding of web navigation, computer applications, multitasking (Microsoft Teams, Outlook, Word)
• Must be able to read, understand and speak English fluently
• Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)
• Private, distraction-free workspace
• Ability to navigate computer systems efficiently
• additional education preferred
• Bilingual (English/Spanish) candidates are strongly encouraged to apply