Detail-oriented with excellent organizational skills and the ability to manage multiple tasks.
· Ability to work independently in a fast-paced environment and meet quick deadlines.
· Knowledge of Callminer (or other speech analytics software) required.
· Knowledge of Tableau reporting.
· Ability to perform coding, programming, and operation of voice recordings within software and its interface (API) platform.
· Serves as liaison to IT Data Analytics to ensure software coding and administration results in timely, accurate Tableau reports and dashboards.
· Assists junior teammates with the coding, programming, and operation of the software interface (API) platform.
· Strong verbal communication skills; strong writing and composition abilities.
· Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers.
· Strong influencing and negotiation skills; consultative and collaborative work style.
· High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
· Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
· Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
· Strong project management and time management capability.
· Self-directed and comfortable working with ambiguity and uncertainty.
· High degree of professional maturity, integrity, ability to maintain confidential data and information.
· High degree of business acumen; strong technical aptitude.
· Strong Microsoft Office skills
Must Have Skills:
Strong experience in CallMiner
