Job Description

JOB: IT Support Specialist- Mac Support
LOCATION: Nashville, TN -5 days Onsite

MUST HAVE: Mac support systems needed , JAMF

Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
Assist with AV setup for internal meetings and events
Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch) Okta, Google, and software service administration
3+ years of experience in IT support roles
Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
AV support experience
Experience with administration of Apple computer products using enterprise management tools
Knowledge and hands-on experience managing Windows laptops and desktops
Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
Strong macOS hardware and software troubleshooting experience
Solid critical thinking and problem solving skills
Ability to lift heavy equipment (50+ pounds) as needed

IT Support Specialist I- Mac Support

Key skills