Senior Program Manager, Product Operations

MoonPay is hiring a Senior Program Manager for its Product Operations team. The role leads high-impact strategic and operational initiatives across the company, using analysis, cross-functional leadership, and AI-enabled systems to improve business performance and execution.

Responsibilities:

• Proactively surface and prioritize high-impact strategic and operational opportunities and own them end-to-end from scoping through execution
• Work cross-functionally with product, engineering, and go-to-market leaders to define and implement strategy across all MoonPay products, driving increased value for our users, our customers, and our business
• Structure complex, ambiguous strategic problems for the MoonPay leadership team, defining clear hypotheses and building business cases and quantitative models that will inform and influence our approach
• Work closely with cross-functional leaders to define and manage key drivers of business performance, identifying areas of opportunity and incorporating them into your work
• Develop a comprehensive understanding of our competitive positioning by using, assessing, and developing insights about peer businesses to inform your recommendations
• Deeply understand MoonPay customers and the broader market landscape to uncover insights that inform your recommendations
• Use AI tools and drive automation to create scalable solutions that combine a broad vision for what is possible with an understanding of the practical demands that constrain them

Requirements:

• 5+ years leading complex cross-functional programs across Product / Engineering and business (Legal, Compliance, IT / Security, Finance, Operations, etc.) teams in high-growth crypto, fintech, financial services, or technology environments
• Exceptional communicator who can explain the why, set the stage, and bring people along - including senior stakeholders across Product, Engineering, Legal, Compliance, Risk, IT/Security, Finance, Data, and GTM without direct authority, and teams resistant to adding process
• Thrives in ambiguity: strong on operational planning, dependency management, risk mitigation, and program governance in fast-moving, shifting environments
• Upstream problem-solver who shapes initiatives before they become execution risk - structuring ambiguous, high-impact work from concept through delivery with measurable outcomes
• Strong analytical instincts; uses data, business context, and quantitative analysis to drive prioritization and operational decisions
• Proven at building scalable processes, workflows, governance models, and automation systems that improve execution velocity without feeling like overhead
• Fluent in AI tools and automation platforms; actively applies them to improve productivity, reporting, and execution - and keeps pushing as the tooling evolves