Sr. Project Manager

Atreo develops RTSM technology to modernize and simplify clinical trials. The Project Manager serves as the principal client advocate, coordinating client operations and study implementation from user acceptance testing through go-live while supporting client relationships and system use.

Responsibilities:

• Primary client contact for day-to-day operations in support of RTSM applications starting at User Acceptance Testing (UAT)
• Develop, implement and oversee sponsor communication plans, including service level agreements, data management, and support procedures, per Atreo SOPs
• Coordinate efforts towards data uploads (users, sites, randomization lists, etc.) in the different environments
• Oversee client UAT and go-live
• Consult with client clinical supplies and operations leads to support system usage
• Customer Support point of escalation for any system or support issues where required; develop training materials and train Customer Support staff on study application support procedures and client standards
• Develop client and site system training manuals and deliver study training for clinical team
• Monitor study issues for trends to enhancement opportunities or additional training needs
• Participate in client audits
• Responsible for the health of the client relationships and tracking client Health Scores

Requirements:

• Professional technical support experience
• Strong communication skills
• The candidate must possess at minimum a bachelor's degree in a life sciences, supply chain management, or information technology field, or equivalent experience
• Excellent verbal and written communication skills
• Clinical management experience
• Supply chain experience
• Experience with RTSM
• Client focused, solutions focused, proactive, responsive, organized, highest quality deliverables