Business Analyst (US East Coast)

IRIS Software Group is hiring a Business Analyst to support its Americas business across strategy and market research, business operations, and customer renewal programs. The role partners with the Senior Director of Program Management to analyze data, coordinate initiatives, and support strategic and operational execution.

Responsibilities:

• Support development of the Americas go-to-market strategy, including market sizing, competitive analysis, and opportunity identification
• Research market trends, competitor activity, and customer segments, turning findings into clear briefings and presentations for senior stakeholders
• Build and maintain a competitive intelligence tracker covering key players in the HCM and Accountancy software markets
• Help prepare materials for leadership reviews and strategic planning cycles
• Work on ad hoc strategic projects as business priorities shift
• Support the design and upkeep of program trackers, making sure key Americas priorities have clear owners, milestones, and status visibility
• Spot operational inefficiencies and contribute to process improvement work across the Americas team
• Help coordinate cross-functional projects, tracking actions and keeping workstreams on schedule
• Analyze business performance data and pull out insights to support day-to-day decision-making
• Contribute to the team's AI agenda, evaluating tools, identifying use cases, and helping embed AI-powered workflows
• Support the management and tracking of customer renewal pipelines across the Americas, working alongside Customer Success
• Analyze renewal data to identify at-risk accounts, trends, and areas for improvement
• Help build and maintain renewal dashboards and reporting in Salesforce
• Assist in preparing renewal review materials and supporting customer-facing program governance

Requirements:

• Bachelor's degree or equivalent
• 1 to 3 years of experience in business analysis, strategy, operations, or consulting
• Strong analytical and research skills, with the ability to draw structured conclusions from data
• Clear written and verbal communication, including presenting to senior audiences
• Solid working knowledge of Excel and PowerPoint
• High attention to detail and good organizational habits
• Able to work independently in an environment where priorities shift
• Genuine interest in the software industry and how technology businesses grow
• preferably in business, economics, finance, or a related field
• Experience with Salesforce or a similar CRM platform
• Familiarity with AI productivity tools such as Copilot, ChatGPT, or Claude
• Background in SaaS, enterprise software, or B2B technology
• Experience supporting customer success, renewals, or account management teams
• Some exposure to financial modelling or P&L analysis