Customer Service Representative (Remote)

Randstad Digital Americas is recruiting a Customer Service Representative for an unnamed client. The role supports customers as a community resource partner by handling inbound and outbound calls, answering inquiries, resolving issues, and documenting interactions.

Responsibilities:

• Answer incoming calls promptly, providing excellent customer service and assistance
• Make outbound calls to follow up with customers, provide information, or conduct outreach as needed
• Address customer inquiries, concerns, and requests efficiently and professionally
• Assist customers with product or service information, troubleshooting, and issue resolution
• Document customer interactions and maintain accurate records in the system
• Escalate complex issues to the appropriate department when needed
• Meet call volume and quality targets while maintaining a positive and professional attitude
• Work collaboratively with team members and other departments to ensure a seamless customer experience

Requirements:

• Candidates MUST be located in Virginia
• access to a personal computer
• a stable Wi-Fi connection (no hotspots)
• High School
• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Typing Skills
• Basic Software Skills
• Basic Computer Skills
• Customer Service
• Years of experience: 2 years
• Experience level: Experienced
• bilingual preferred but not required