Customer Service Representative

PayZen develops financial tools for healthcare providers and patients. The Customer Service Representative supports patients and providers with billing questions, payment arrangements, and payment-plan issues while helping deliver an empathetic patient experience.

Responsibilities:

• Represent PayZen values and deliver excellent, empathetic service in every patient and provider interaction
• Handle inbound and outbound calls and emails to address topics including account questions, billing issues, and payment plan enrollment
• Educate and guide patients on digital payment options and the benefits of PayZen's platform
• Conduct outbound payment plan conversations with patients to resolve overdue accounts
• Collaborate with providers to resolve issues related to patient payment plans
• Identify opportunities for process improvement and proactively surface solutions to enhance the patient experience

Requirements:

• 3+ years of customer service experience, preferably in healthcare, financial services, or payment plan servicing
• Passion for helping patients and making a meaningful impact in healthcare access
• Strong problem-solving skills with the ability to resolve issues independently and with minimal supervision
• Excellent verbal and written communication skills in both languages
• Comfortable working in a remote environment with reliable communication and self-accountability
• Adaptable to evolving tools, processes, and schedules in a fast-paced startup environment
• Experience collaborating effectively with cross-functional teams
• Experience in healthcare and/or fintech
• Familiarity with payment servicing platforms or CRM tools