Web & MarTech Project Manager

Karsh Hagan Madden is hiring a Web & MarTech Project Manager to lead end-to-end delivery of client website builds and digital technology projects. The role combines project planning, client relationship management, cross-functional coordination, and oversight of MarTech initiatives and supporting digital marketing deliverables.

Responsibilities:

• Own web design/development projects and MarTech initiatives through every phase-discovery, architecture, design, dev, testing, launch, and post-launch support
• Serve as a direct, trusted contact for clients. Manage expectations, run status calls, facilitate key feedback cycles, and proactively communicate progress, risks, and changes
• Act as the operational glue that pulls together internal teams (designers, developers, strategists, content creators, QA) and client stakeholders, navigating competing priorities and keeping everyone aligned
• Build and maintain flexible project roadmaps, resource allocations, sprint boards, scope documents, and budgets
• Adapt project management approaches based on the engagement-utilizing structured roadmaps for site builds while applying Agile principles to iteratively manage dev backlogs, technical revisions, and MarTech integrations
• Clearly define deliverables and manage change requests, gracefully balancing client satisfaction with scope and budget boundaries
• Identify technical, timeline, or resource risks early. Develop mitigation plans and clear team roadblocks before they disrupt momentum
• Ensure all agency deliverables meet strict quality and functional standards before hitting the client's inbox. Continuously refine internal workflows to make delivery smoother

Requirements:

• You're an experienced project manager and account lead who thrives on bringing structure to complex website builds and digital marketing ecosystems
• you keep people, timelines, and quality at the center of everything you do
• You enjoy turning big ideas into clear, actionable plans and have a proven track record of navigating ambiguity and wrangling complex projects, client expectations, and cross-functional teams-even when priorities shift mid-stream
• You bring a blend of project management rigor and client-facing account management experience
• You know how to build trust, lead client conversations, and advocate for both the client's goals and the agency's boundaries
• While web design and development are your primary domain, you're equally comfortable taking on MarTech implementations, systems integrations, and broader digital marketing initiatives
• You are methodology-flexible: you understand structured Waterfall planning for large-scale site builds, but you seamlessly pull in Agile practices and iterative workflows to keep work moving efficiently
• Above all, you're an organized, proactive problem solver who knows how to herd cats, clear roadblocks, and keep every stakeholder aligned
• Proven track record managing complex custom website builds, web platforms, and marketing technology/integration projects within a marketing or digital agency
• Hands-on experience in client-facing account management-comfortable leading client meetings, navigating difficult conversations, and maintaining strong client relationships
• Solid experience with Agile workflows (e.g., managing backlogs, sprint planning, iterative delivery) alongside traditional milestone-based project planning
• Demonstrated ability to manage multi-faceted projects, wrangle cross-functional creative/technical teams, and comfortably navigate shifting client requirements without losing control of the budget or timeline
• High technical literacy when it comes to CMS platforms, website architecture, APIs, CRM/marketing automation tools, and web development lifecycles
• Exceptional written and verbal communication skills, with a talent for translating technical details into clear business concepts for clients
• A proactive, resilient, and solutions-oriented mindset built for a fast-paced agency environment
• Ability to work within core U.S. business hours to collaborate seamlessly across team and client time zones