Customer Service Rep I - Div (Remote)

CONSOLIDATED DISPOSAL SERVICE, L.L.C. is hiring a Customer Service Representative I to provide prompt, courteous support to residential and commercial customers. The role handles routine inquiries, service changes, complaints, and related billing or equipment issues, while maintaining accurate service records and data.

Responsibilities:

• Successfully complete training to become knowledgeable about the waste services industry and Republic Services’ processes, services and policies
• Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner
• Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues
• Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible
• Receive and review individual performance metric reports and action plan with manager to understand individual performance
• Enter service and route data into computer for billing and route scheduling purposes
• Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track services inquiries and resolution
• Perform other job-related duties as required

Requirements:

• High School diploma or GED