B2B Customer Service Representative – Sales Appointments - Outbound - Remote USA

TTEC is hiring a remote Sales Appointment Setter to connect with small business customers and prospects, identify sales opportunities, and schedule appointments with sales consultants. The role also involves capturing notes, supporting follow-up, and contributing to customer acquisition and relationship growth.

Responsibilities:

• Connect with customers and prospects to identify needs and sales opportunities
• Ask discovery questions to understand business workflows and customer priorities
• Schedule appointments with sales consultants when a solution may support the customer
• Capture clear notes to support effective follow-up and consultative conversations
• Follow pipeline, adherence, and customer follow-up expectations
• Support new customer acquisition and expanded customer relationships

Requirements:

• High school diploma or equivalent
• 1+ year of post-secondary education or 1+ year of sales experience
• 2+ years of contact center experience supporting inbound and outbound interactions
• Comfort making recommendations, solving problems, and escalating when appropriate
• Strong written and verbal communication skills with the ability to navigate multiple computer systems
• Sales, appointment-setting, lead generation, or quota-based experience
• Reliable high-speed internet service with minimum speeds of 30 Mbps download and 15 Mbps upload