B2B Customer Service Representative – Sales Appointments - Outbound - Remote USA

TTEC is hiring a remote Sales Appointment Setter to connect with small business customers and prospects, understand their needs, identify sales opportunities, and schedule appointments with sales consultants. The role also involves documenting conversations and supporting customer follow-up and new customer acquisition.

Responsibilities:

• Connect with customers and prospects to identify needs and sales opportunities
• Ask discovery questions to understand business workflows and customer priorities
• Schedule appointments with sales consultants when a solution may support the customer
• Capture clear notes to support effective follow-up and consultative conversations
• Follow pipeline, adherence, and customer follow-up expectations
• Support new customer acquisition and expanded customer relationships

Requirements:

• High school diploma or equivalent
• 1+ year of post-secondary education or 1+ year of sales experience
• 2+ years of contact center experience supporting inbound and outbound interactions
• Comfort making recommendations, solving problems, and escalating when appropriate
• Strong written and verbal communication skills with the ability to navigate multiple computer systems
• Sales, appointment-setting, lead generation, or quota-based experience