Desktop Support

Title: End User Support/ Desktop Support

Duration: 12+ months

Location: 1755 West Oak Common Court. Marietta, GA 30062, USA

Position Summary

Provide onsite and remote IT support to end users, ensuring reliable operation of computers, applications, peripherals, and workplace technology.

Key Responsibilities

• Provide L1 & L2 support for laptops, desktops, software, printers, and peripherals.
• Troubleshoot Windows, Microsoft 365, network, and application issues.
• Install, configure, deploy, refresh, and replace end-user devices.
• Managing the Conference rooms and provide support for large meetings.
• Support user onboarding, offboarding, and equipment provisioning.
• Manage incidents and service requests through the ITSM/ticketing system.
• Support Microsoft Intune, Autopilot, BitLocker, and endpoint compliance activities.
• Maintain IT asset inventory and coordinate hardware repairs and replacements.
• Escalate complex issues to Network, Server, Security, or application teams.
• Maintain technical documentation and knowledge-base articles.
• Deliver professional, customer-focused support while meeting SLAs.

Qualifications

• Associate or bachelor s degree in information technology, Computer Science, or a related field, or equivalent practical experience.
• 4+ years of End User/Desktop Support experience.
• Experience with Windows 10/11, Microsoft 365, Active Directory/Entra ID, and Intune.
• Knowledge of basic LAN/Wi-Fi/VPN troubleshooting.
• Strong troubleshooting, communication, and customer-service skills.