Datacenter Field Operations Technician

Position: Datacenter Field Operations Technician
Location: - New Albany, OH (Onsite)

Employment Type: Contract

Experience Required: 2 - 8+ Years

Role Summary:

We are seeking a Data Center Field Operations Technician to support data center deployment, cabling, testing, maintenance, and break/fix operations in a large-scale data center environment. The ideal candidate will have hands-on experience with fiber optics, rack installations, network hardware, and physical layer troubleshooting while maintaining the highest standards of safety, quality, and operational excellence.

 

Key Responsibilities:

Rack Deployment & Cabling

• Perform rack receiving, rack & stack, cabling, energization, and decommissioning activities.
• Install and route fiber and copper network cabling.
• Support rack relocation, redeployment, and connectivity validation.
• Maintain cable management and labeling standards.

Testing & Quality Assurance

• Perform fiber testing using OTDR, optical power meters, VFL, and loopback testing tools.
• Conduct fiber cleaning, inspection, and continuity validation.
• Document and escalate circuit failures and quality issues.

Break/Fix & Troubleshooting

• Diagnose and repair fiber and copper connectivity issues.
• Replace failed switches, optics, cables, and other hardware components.
• Perform physical layer troubleshooting, including connector, light-level, and cable faults.
• Support hardware RMA and hot-swap procedures.

Operations & Maintenance

• Execute preventive maintenance activities and fiber-cleaning campaigns.
• Support cable dressing, documentation audits, and equipment verification.
• Maintain tools, work areas, and equipment in compliance with EHS standards.
• Coordinate with vendors and cross-functional teams as required.

Safety & Compliance

• Follow EHS, LOTO, ESD, and PPE requirements at all times.
• Safely operate ladders, lifts, and other approved equipment.
• Report safety concerns and maintain compliance with data center procedures.

 

Required Skills:

• OSHA 10 or OSHA 30 Certification (Mandatory).
• Experience or knowledge in fiber splicing.
• 2-5 years of experience in Data Center Operations, Network Cabling, Telecommunications, or a related field.
• Hands-on experience with fiber optic installation, testing, and troubleshooting.
• Experience with rack & stack deployments and structured cabling.
• Familiarity with enterprise or hyperscale data center environments.
• Experience using ticketing systems and maintenance workflows.
• Ability to perform physical layer (Layer 1) troubleshooting.
• Ability to lift 50+ lbs and work in active data center environments.

Technical Skills:

• Fiber Optics: OM4, OS2, MPO/MTP, splicing, termination, testing, and cleaning.
• Rack & Stack deployment and structured cabling.
• Network hardware installation and optics handling.
• OTDR, Optical Power Meter, VFL, and cable certification tools.
• Physical Layer (Layer 1) troubleshooting.
• Ticketing and workflow management systems.

 

Preferred Qualification:

• BICSI Installer or Technician Certification.
• Experience in hyperscale or campus-scale data centers.
• Familiarity with DCIM and asset management tools.
• Experience with liquid-cooled rack systems (AALC).
• Background in telecom carrier operations or enterprise network support.

 

Physical Requirements:

• Ability to lift and move equipment up to 50 lbs.
• Comfortable working in data halls, confined spaces, and elevated work areas.
• Ability to stand, walk, and work for extended shifts.
• Fine motor skills for fiber handling and connector cleaning.