Datacenter Field Operations Technician

Job Title: Datacenter Field Operations Technician

Location: Albany, OH (Onsite)

Duration: Contract /Fulltime


Experience

2-5 years of experience in data center cabling, network hardware installation, or telecommunications

Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments

Experience with large-scale rack deployment projects (50+ racks)

Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)

Experience working with liquid-cooled rack systems (AALC) preferred

Experience with barcode scanning and asset management workflows preferred


Preferred Qualifications

BICSI certification (Installer, Technician) or equivalent

OSHA 10/30 certification

Experience in hyperscale data-center environments multi-tenant or campus-scale

Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking

Background in either telecom carrier ops or large enterprise network repair


Physical Requirements

Ability to lift 50+ lbs repeatedly

Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles, and active electrical environments with appropriate PPE

Ability to work in warm environments (data halls, 75-85 F)

Standing/walking for 10-12 hour shifts

Fine motor skills for connector cleaning and optics handling

Ability to wear required PPE for extended periods
Soft Skills

Attention to detail (cable routing, labeling, connector cleanliness)

Ability to work in team-based shift environment

Self-motivated able to manage workload from ticket queue independently

Safety-first mindset

Clear communication for shift handoff/passdown

Core Responsibilities

1. Rack Activity Services

Execute rack turn-up activities: rack receiving, unpacking, rack/stack, cabling, energization

Perform network cable installation for compute racks including:

Front-end (FE) cabling to fabric switches

Back-end (BE) cabling to spine/aggregation switches

Goalpost cable routing and dressing

Execute rack turn-down and decommissioning

Support rack redeployment and relocation activities

Process pre-integrated rack receiving, inspection, and final connectivity

Use Ticketing Platform for workflow management and ticket closure via Action Mode

Support Air Assisted Liquid Cooling rack network cabling

2. Circuit QA/QC & Testing

Perform loopback testing on all network circuits post-installation

Execute fiber continuity testing (OTDR, power meter, VFL)

Conduct PON (Passive Optical Network) passive testing and validation

Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)

Identify and document circuit failures for remediation

Support mid-box (testing solution) deployment and validation

Conduct as-built documentation audits and equipment placement verification

3. Break / Fix & Repair

Diagnose and repair failed network circuits (copper and fiber)

Replace faulty network hardware (switches, linecards, optics, cables) per MOP

Execute transceiver/pluggable optics replacement following ESD procedures

Troubleshoot physical layer issues: light levels, connector issues, cable damage

Coordinate RMA processes for defective hardware

Perform hot-swap procedures on production equipment per priority level SLAs:

P0: Critical (immediate response)

P1-P3: High to Medium (within SLA timer)

P4-P7: Standard (business hours)

4. Operations & Maintenance

Perform Inside Plant Preventative Maintenance (ISPM) per schedule

Conduct fiber cleaning campaigns in data halls

Support goalpost cable dressing and redressing activities

Execute power QA support (tap box operations) during new builds

Provide third-party vendor oversight and escorting

Maintain tools, equipment, and workspace cleanliness per EHS standards

5. Safety & Compliance

Comply with Meta Data Center EHS Management System

Follow Lock-Out/Tag-Out (LOTO) procedures for all energized work

Wear appropriate PPE (ESD wrist straps, safety glasses, hard hat in construction areas)

Use personnel lifts safely (daily inspections, harness requirements)

Report safety concerns and near-misses immediately

Maintain ESD compliance during all optics/hardware handling

6. Cross-Functional Coordination

Partner with Provisioning Technicians on rack turn-up and fault closure

Interface with Facility Operations, Regional / Site PMs, and supply-chain teams

Document maintenance activity, fault diagnosis, and resolution in tracking systems